FAQ

Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment options displayed at checkout.

Q: Can I change or cancel my order after placing it?
A: Orders can only be changed or canceled within 1 hour of purchase. Please contact our support team immediately.

Shipping & Delivery

Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Q: How long does delivery take?
A: Standard shipping usually takes 5–7 business days. Expedited shipping options are available at checkout.

Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking link.

Returns & Refunds

Q: What is your return policy?
A: You can return items within 7 days of delivery in their original condition. Please visit our Returns page for full details.

Q: How long does it take to receive a refund?
A: Refunds are processed within 5–10 business days after we receive your returned item.

Products

Q: Are your products authentic?
A: Yes, we guarantee that all products sold on our website are 100% genuine and high quality.

Q: What if an item is out of stock?
A: You can sign up for back-in-stock notifications on the product page or contact our support team for updates.

Support

Q: How can I contact customer service?
A: You can reach us via email, live chat, or our Contact Us page. Our team is available Monday–Friday, 9 AM–6 PM (local time).